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Benchmarks in Hospitality and Tourism

Benchmarks in Hospitality and Tourism

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About this ebook

How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and desti

About the Author

Sungsoo Pyo

Author Sungsoo Pyo
ISBN-13 9781136799051
Publisher Taylor & Francis
Publication Date 09/19/2002
Page Count 172 pages
Ebook details
Format
PDF
Language
English
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