Health Services Management: A Case Study Approach, Twelfth Edition

Health Services Management: A Case Study Approach provides an overview of management and organizational behavior theory by inviting readers to analyze and respond to common managerial predicaments. The book includes a mix of vignette-style and data-driven cases, each of which enables readers to hone their management skills by navigating challenges that, just as in real life, do not have a single "right" answer. This 12th edition contains 54 cases, 18 of which are new and address timely issues such as the following: Managing virtual team members Confronting racism and disparities in care Adapting to crises such as the COVID-19 pandemic Sustaining a population health improvement program Addressing employee burnout and turnover This updated edition arranges its cases into five parts: one section focusing on the fundamentals of becoming a healthcare manager and four sections highlighting values and culture, organizational focus, performance evaluation, and authority and responsibility. Each part begins with a discussion of the management theories and principles that are presented in the ensuing cases.

About the Author

Ann Scheck McAlearney, ScD, MS, is associate dean for health services research; distinguished professor of family and community medicine; and executive director of the Center for the Advancement of Team Science, Analytics, and Systems Thinking in Health Services and Implementation Science Research in the College of Medicine (COM) at The Ohio State University (OSU). She also holds appointments in the College of Public Health in the division of health services management and policy and in the departments of Biomedical Informatics and Pediatrics in the COM at OSU. Anthony R. Kovner, PhD, is an emeritus professor of public and health management at the Robert F. Wagner Graduate School of Public Service at New York University. He is an expert in management case writing and in the governance of healthcare organizations. An organizational theorist by training, Dr. Kovner' s research interests are in evidence-based management in healthcare organizations and nonprofit governance. He has been a senior manager in two hospitals, a nursing home, a group practice, and a neighborhood health center.