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Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

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About this ebook

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

About the Author

Jiju Antony, David Preece

Author Jiju Antony (Editor), David Preece (Editor)
ISBN-13 9781134596157
Publisher Taylor & Francis
Publication Date 09/06/2002
Page Count 254 pages
Ebook details
Format
PDF
Language
English
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